This policy explains how cancellations and refunds work for services provided by Neovora Consulting LLC ("Neovora", "we", "us"). Because every project is custom design work, refunds depend on how much of the work has been completed.
The free audit has no charge, so no payment or refund is involved.
If you cancel before we start work on your project, we refund 100% of any payment you have made.
If you cancel after work has started, we refund the amount you paid minus the value of the work completed up to the date of cancellation, based on the scope and price in your proposal. We deliver the work completed up to that point.
Once final deliverables have been delivered and approved, payments are not refundable, because the custom work has been completed. If something we delivered does not match the scope agreed in your proposal, tell us within 7 days of delivery and we will correct it at no extra cost.
If we cannot complete your project for reasons on our side, we refund any amount paid for work not yet delivered.
Email contact@neovoraconsulting.com with your name, company, and invoice number. We reply within 2 business days. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may take additional time to show the credit.
If you have a concern about a charge, please contact us first. Most issues can be resolved quickly by email.